1. Introduction

 

Revival Animal Health is one of our American customers that is a major player in pet food and accessories.

 

They focus on delivering qualitative and reliable products to pet owners, breeders and shelters.

 

Filled with faith in the strength of their ambassadors, they started with a twofold ambition to bring both their customers and their staff closer together.

 

 

 

Revival Animal Health
NPS results

2. Unactionable NPS results

 

Revival Animal Health had previously sent out an NPS, but because the results weren’t tied to individual e-mails there was nothing else to do but admire them.

When starting with Ambassify, the first thing they did was send out a new NPS to all of their 21.000 customers and it was stunning.

-   NPS total of 88/100
-   92% promotors
-   Only 4% detractors

Because they were now tied to individual user profiles, Revival Animal Health could take it even further.

-   They asked their customers who scored at least 7 what social media they actively use. This way, they could improve their social media marketing strategy

-   They asked their customers who scored 6 and below what is most important so that they can improve their service

 

3. One team, one shirt

 

Revival Animal Health wanted to gather their employees in a community, which would further strengthen the common passion for pet care. After letting the employees suggest and vote on a name - which became Paw Squad Nation - they wanted to have a team T-shirt to visualize the internal solidarity to customers and external partners...

Rather than choosing one shirt and forcing it upon everyone of the staff, they chose to make several designs and let their employees choose through an Ambassify Community Poll. The results were immense:

-   High employee satisfaction 
-   70% interaction rate 
-   Larger than ever feeling of belonging

 

One team one shirt
 
 
 
Turn Your Customers and Employees Into Loyal Brand Advocates
 
 
Activate your happy customers and motivated employees to spread the word about their favorite tech and software. Turn them into your brand’s (social) salesforce.
 
 
 
 
 
 
 
 
 
Ambassify boost engagement

Credibility

"After a detailed review of both national and international players in the brand advocacy field, we have chosen Ambassify for their process-based and future-proof approach topped by their attractive price-quality offering."
Boost social reach

Build Social Proof

"We all know the importance of testimonials in e-commerce  businesses. For our B2B gift boxes business, the amount of testimonials skyrocketed. A staggering 25% of our advocates wrote a testimonial when being asked!"
Ambassify boost engagement

Boost Engagement

"The Ambassify ambassador marketing platform is a useful solution with lots of potential. We use this to easily set up user-generated-content interactions with our brand ambassadors, and continuously work with them."
Increase overall sales

Increase Sales

"The average deal size almost doubled when our advocates bought or referred others to our web shop, and a staggering 25% wrote a testimonial when being asked. Also, deals closed twice as fast as in our normal sales cycle."

Ambassify Integrates with

Ambassify Hubspot integration
Ambassify Tango Card integration
Ambassify Zapier integration
Ambassify Salesforce integration
Ambassify Mailchimp integration