Ambassify vs Haiilo

• Live chat
• Email
• Phone
• Knowledge base
• User webinars
• Quarterly business reviews
• Proactive outreaches by Ambassify’s Customer Success Team
• Professional services and support by industry experts (on demand)

•  Service Desk ticketing
• Email
• Knowledge base and Haiilo Academy
• Client community
• Service Desk access is limited to named service accounts provisioned by Haiilo 

• ISO 27001:2022 certified
• GDPR compliant
• Service Level Agreement
• Extensive legal center
• External Yearly Audit

•  ISO 27001:2022 certified
• SOC 2 Type II
• GDPR compliant
• Cyber Essentials
• Choice of EU or US hosting 

• ISO 27001:2022 certified
• GDPR compliant

Fully in-house managed AI assistant to guarantee privacy that can help admins:

• Write campaign content based on initial input (summary)
• Write content preview copies and variations
• Write default captions for social media posts shared via the platform
• AI Content Library
• Translate campaigns
• AI-powered post improvements
• AI Tone of Voice Configuration
• Compliance Guardrails: check every post against your social media policy in real time in the composer

•  AVA writes sharing messages, with controls for tonality, length and emojis
• Personal tone of voice, learned from LinkedIn posts or a writing sample
• No AI policy or compliance checking documented. Content safety is a keyword blocklist that matches single words only, and cannot match phrases
• At share time, AI messages are generated for LinkedIn, Bluesky and X only 

• Platform in 12 languages, and each employee picks their own
• Navigation, campaigns, notifications and the mobile app all follow that choice
• One campaign, a version per language, added with one click and written by AI
• No duplicate campaigns per market
• Segment by country, region, language, department or role

• Advocacy interface in four languages
• Translation is reader-triggered, pressed on content written in someone else's language rather than built per market
• Has to be switched on by Haiilo
• AI sharing messages follow the user's platform language, not the target market

• Employees posting their own content. Personal posts, written and shared directly from within the platform
• Employees contributing content for others. Members can create campaigns for the community to share, if the admin allows it
• Collecting employee input. Ideation campaigns gather ideas and suggestions from the community
• Approval. Approval flows on personal posts, campaigns, content and goals
•  

• A personal post format is not documented, everything an employee writes becomes a channel post awaiting approval
• Members can propose posts into a shared channel
• Ideation is not documented
• Approve or reject per channel, and admins can edit a title and description but not a submitted image or video, which has to be rejected and resubmitted

• Auto-share
• Smart-scheduling
• Manual scheduling up to 31 days ahead
• Cancel or edit scheduled shares
• Quick-boost: auto-create a boost campaign for a shared post
• Overview of all shares (scheduled, failed, and published) in the community

• Scheduling for LinkedIn and Bluesky only
• Smart Share is two fixed time windows, 8:00 to 9:00 or 12:00 to 12:30, the same for every user and every network
• Capped at 100 Smart Shares per week per network
• A scheduled share cannot be edited or re-timed, it has to be canceled and rebuilt

• Networks: LinkedIn, LinkedIn Company Pages, Facebook, Facebook Pages, X, Instagram, Instagram Professional, Google Business Profile, Pinterest, Xing, WhatsApp, WeChat, email, direct link
• Posted from the platform: LinkedIn, LinkedIn Company Pages, Facebook Pages, X, Google Business Profile, Instagram Professional
• Company and brand pages: yes, plus one-click share to every connected page
• Formats: links, images, photo albums, GIFs, native video, PDF as LinkedIn carousel
• Instagram: feed and Stories, posted from the platform or the mobile app
• Verified: every API share verified, not self-reported

• Networks: LinkedIn, Bluesky, Facebook. X, Xing, Instagram and WeChat cannot be connected
• Posted from the platform: those three only, everything else hands off to the network's composer
• Company and brand pages: not documented
• Formats: six post types, LinkedIn carousels track reactions but no clicks
• Instagram: mobile only, media transfers without the text
• Verified: generic-link shares earn no points and track no engagement

• Push notifications (via mobile app)
• New campaign messages in Slack and MS Teams
• Email alerts when a campaign has been published or to remind the audience of an uncompleted campaign.
• Deeplinks to open the mobile when installed and users click links on their smartphone

• Email, in-app and mobile push
• Slack and MS Teams notification only
  
• Email digests send in UTC, not local time
• Automated prompts and reminders cannot be turned off or edited
• Emails always from a shared no-reply address

Full gamification suite including: 

• Points and coins, so members keep their rank after redeeming
• Customizable leaderboards
• Community goals
• Rewards
• Open group options

• Points for four actions only
• Invitation points changeable by Haiilo only
• Leaderboard limited to the top 10 in your own group
  
• Rewards created and delivered by your admins, not Haiilo.
  

• Manual campaign builder
• Campaign available in Content Catalog
• Member campaigns (if allowed by the admin)
• Import sources
• Browser plugin for web and LinkedIn
• Automated campaign creation based on import sources
•  Campaign templates and bundles 

• Campaigns are tags on posts, for filtering and analytics
• No browser extension documented
• No automated campaign engine documented
• Import from LinkedIn, Facebook, RSS, SharePoint
• LinkedIn import pulls links only, native image and video posts do not import
• SharePoint import needs Microsoft Power Automate, licensed separately
• Zapier limited to one action

• Actual impressions, reach, reactions, comments and reposts
• Clicks, shares and ROI
• Verified shares
• Campaign performance and individual member activity
• UTM tracking on all plans
• Click cost and earned media value
• Conversion tracking
• Custom reporting on demand
• Export to CSV and XLSX

• Potential reach, from a user's connection count
• Reach vanishes from historical shares if a user disconnects
• Impressions for LinkedIn only
• Fixed $28 CPM for earned media value, not editable
• Four dashboards, refreshed every six hours
• Excel export listed but documented as unavailable

• Multiple captions per campaign
• Multiple images and videos per campaign
• Members cycle through variants and pick one
• Variants also generated by AI
• Per-network default share messages

• Multiple suggested messages per network
• One served at random, no rotation or A/B testing
• All user-edited messages grouped into a single "Custom" row
• Per-network image variants not documented

In-app training includes:

• Skill Enablement and in-app training
• Guided learning paths, unlocked at the member's pace
• Skills covered: sharing, boosting, editing share messages, personal posts
• First-time onboarding built in, no pre-training
• Campaign templates for social media skills, advocacy and platform training
• Custom courses and bundles

• Admin and customer training through their academy
• No in-app learning paths, courses or certification for members documented
• Guides ask the admin to record their own tutorials
• Resources page per group, text and one image

Employee engagement and collaboration features including:

• Forms and surveys
• Ideation
• Quizzes
• (E)NPS
• Member campaigns
• Comment & mentions on campaigns

• Likes, comments, mentions
• Bookmarking
• Read confirmation
• Surveys, polls, quizzes, ideation and eNPS not documented
• Haiilo's own guidance points admins to an external survey tool

• Web
• Mobile app
• Microsoft Teams app
• Kiosk mode
• One app across multiple communities

• Web
• Mobile app
• MS Teams and Slack notification only
• Viva Engage, Workplace and SharePoint need a paid add-on
  

White labeling for:

• Your community environment
• URLs and short links
• Your domain name and email communication
• The mobile app
• The MS Teams app

• Logo and one accent color
• Applied by your account manager, not by you
• No custom domain documented, URLs on a shared vendor domain
• No white-labeled advocacy mobile app documented
• Emails fixed to no-reply@haiilo.com, template locked

• Single Sign-On using all common protocols like SAML, oAuth and WS-Federation. 
• Automatically provision and de-provision users using SCIM
• Multi login support
• Audit log

• SAML just-in-time only
• No OpenID Connect documented
• No identity-provider-initiated login
• SCIM deletes users rather than deactivating them
• Maximum five teams per user

• Multi-brand communities
• Overarching global reporting
• One campaign, one version per market
• Each employee in their own language
• Multiple brandings

• One platform: groups, teams, channels
• One group per user, groups cannot be deleted
• Branding, networks, gamification, onboarding and AI provider set once for the whole platform
• No multi-brand or multi-community structure documented

• One product, built for advocacy
• One platform, one knowledge base, one app

• Advocacy on separate infrastructure from the intranet
• Separate knowledge base, status page, API and mobile app